Mainstream Electric, Heating, Cooling and Plumbing

Technician/Salesman was polite, pleasant, and fairly quick. "Appointment" date was set a couple of weeks ago but not a time. It wasn't until the set day that I knew an approximate time and got a call asking if it was OK for the tech to come. Even a 2-hour window of time might have been better, having scheduled the day weeks before. I don't have a day to sit around waiting, which is why I make appointments. And having paid for their services before, I anticipated an add-on "offer" for a coil cleaning ("premium service at a premium price"). I wasn't disappointed. I passed. Most of us, especially retired folks, don't have that amount of income, and percentages (60% off) don't really mean anything to me in any sales pitch.

I had my furnace checked out because it had been awhile, and I am physically unable to access it on my own. Tony was very personable and took time to discuss the details of what he was going to do and the possibilities. He made me feel at ease and proceeded to check it out. He determined that even though it was old, it was still operating fine and changed the filter for me as well. He sat and took some time and let me bounce some other concerns I had off him. He suggested the Care Club Plan, which I decided to do. I really enjoyed him and definitely will be asking for him when the time comes for my furnace to be replaced. A couple weeks later, Steven McGloflin came to check out my water heater. I had no issues with it, but it was 22 years old, and I hadn’t had it flushed in a really long time. What a blessing! He went far beyond my expectations. As I am unable to access it, he took pictures and a video for me to see before he really got into it. It became obvious that I really needed to get a new heater. I asked if he could fix my leaky bathtub faucet, and he did have the part and changed the cylinder in the faucet. [He also lowered a chandelier so that I could clean the crystals and then later changed the bulbs for me and raised it back up.] He also cleaned up a mess around the water heater for me. He was professional, cheerful and energetic. He never stopped until he was finished. I felt like I was hearing the Energizer Bunny go up and down the stairs! :) Afterward, he went through the warranty process with me, emailed me pictures and copies of all invoice and warranty info. It was so nice to have it all organized for me. It took me 3 weeks to get this review done because I had to keep editing to get it down to a readable size. Steven McGloflin will be my Go-To guy for plumbing.

I couldn't imagine a better experience. Our water heater was 20 years old and finally croaked. I called mainstream and they sent a tech out same day. Steve worked up the estimate for me and, beyond being professional and informative, was wonderfully personable and kind. He continued to help me through the paperwork process after making several amendments to the estimates to make the project work for my budget. Nick and Josh came out and knocked the whole job out in one day. They were diligent, extremely considerate of my napping newborn throughout the day and left the place cleaner than they found it. From customer service, to prompt scheduling and excellent installation service, 10/10 would recommend that people take their business to the folks at Mainstream.