Lone Star Drone

In June/July 2025 I purchased a new Teledyne Flir SIRAS drone from Drew at Lone star drone. I also ordered a second set of batteries and another charger. I received the SIRAS in mid July 2025 but I did not receive the xtra batteries and charger that had had ordered and paid for. I called Drew and he explained that they were not in stock and back ordered. I have been trying to contact Drew and his staff multiple times over the last 3 months and I spoke to and exchanged emails with Brandon in parts. In or around September/October Brandon informed me that he has the batteries and charger in stock and was going to mail them out. I waited a couple weeks and I didn’t receive it. I called back several times leaving voice messages and never got a return call. I luckily called and got a man to answer the phone and I kindly explained the issue and he told me that Brandon no longer works there and that he would pass the message onto Drew regarding the batteries and charger. I called again today 12/1 and spoke to a male technician who told me that Drew was out in the field doing some survey work. He took down my info and the message to contact me asap. I honestly hope someone gets back to me. I will keep this updated with the outcome. I really hope that there may be a good reason for this.