LID Landscapes

If you want a company (specifically their sales guy Ryan Campbell) that will show up immediately to give you an estimate and collect their deposit, promise you a 6-8 week lead time for a design, promise weekly updates, then ignore you for 3 months until you call and fire them asking for a refund (that after 3 weeks I still haven't received after being told it would arrive in 2 weeks), this might be the company for you. Hoped to finish our landscaping project this summer/fall but due to empty promise dates and horrible customer service we will be left with a muddy backyard for the winter. As a business owner myself, I hate writing these reviews and reached out several times and even talked to management hoping some sort of resolution would be offered but here I am 3 weeks later still waiting for my deposit check that I was told would be here in 2 weeks. I know people that have had good experiences with them and was referred by my neighbor but my experience is less than 1 star. ****** UPDATE******* The manager (Scott) who authorized my refund "forgot" to submit the refund request. Seriously, can't make this up. Your reply is funny too, I never defined a time line, simply asked when I would get updates as your contract states I would get them weekly and I NEVER GOT ONE. Being told 6-8 weeks and then questioning it 12 weeks later after zero communication doesn't equal you not fitting my time line, it equals bad communication and customer service. If you guys ever took ownership and simply apologized for wasting 3 months of my time and issued my refund instead of "forgetting to request it to accounting" I never would have written this.

Our landscape needs were specific. We needed a non-combustible barrier 5' wide around our house, we had a small area where we wanted a native flower bed and hardscape built around a birdbath boulder. Most other landscaping companies wanted to do a total yard plan with beautiful drawings and plants they selected. Our LID designer listened to what we wanted, sketched a design and was willing to work flexibly with us as adjustments seemed necessary. We are very happy with the design. The installation crew was very helpful and accommodating in positioning the birdbath boulder. The boulder weighs about 900 pounds and they worked carefully to position it so the water flows exactly where it needs to be. Our LID designer tried to accommodate our native plant desires. We went through many plant list iterations, but we are finally satisfied with the plants. Overall we are happy with the results of our project. It's a great improvement to our yard and exceed our expectations.

We couldn’t be more pleased with our completed backyard landscape project done by LID. They listened to what we wanted, presented us with many options and helped us decide on the best plan for our needs. I was so pleased to be able to pick out the boulders at the quarry as well as choose a tree from the tree farm. Their crew worked so hard and everything was finished within the time frame we had hoped. Our finished backyard with a bubbling boulder and beautiful lighting feels like an extension of our home. It will only become more beautiful with time.