Level Sewer and Drain

New years day we had a house full of family. Yuppp we backed up in the laundry room and basement bathroom. I called the next business day and they came and got the plug out. However they did find some cast iron sewer pipe that was decaying plus a rootball that was hindering the flow of sewage. Told me what needs to be done gave me an initial ball park figure and a few days later sent an emailed quote. I accepted! Couple weeks later they were here doing the repairs needed. Replaced the section of bad pipe and prepared the interior of the old "good" pipe. They then installed the liner to extend the life of the existing cast Iron pipe. The owners and employees were kind and professional. Of course I had to snoop around and ask questions which they answered nicely. When i returned home from work on Friday. Concrete was patched, plumbing all reassembled like they were never there! We should be good "to go" now for the rest of our time in our home. Great job guys!

After having our sewer back-up into our basement , we discovered it was full of roots. After contacting numerous plumbing companies only a handful actually called back. Out of the handful that actually called back and came out to inspect and give a quote, Level Sewer & Drain was the only company that I felt I could trust to tackle the job. The other companies either felt like they were selling a product or told me it was going to be extremely expensive and disruptive since they would have to completely excavate the line. Level was dead on with their quote (as compared to the other quotes I got for the project) and offered a better service (a trenchless solution - pipebursting). Since they were busy at the time of quoting and said it would be several months until they could tackle the job, Josh ensured that if my sewer line were to back up in the meantime, that he would come out to clear it. To make things even more complicated for them, my wife and I were expecting a child around the time they said they could do the job! When the time came around, despite the initial timeline getting pushed back a couple weeks (his initial timeline was a ballpark estimate), Josh stuck to his word that he and his team would get the job done before we had our child. He stuck to his promise, moved us up the list to get our project done and gave us a date and time to do the project. The morning of that day, my wife went into labor at 3 am! I texted Josh telling him that our house was his and that we went into labor and he told me it wasn't a problem and that he'd keep me updated. Initially, Josh told me it would take 3 days for pipebursting our sewer line and to replace it. I had heard from my neighbors that they completed the project in 1 day (staying until almost 8pm to do so)! They then came back the following day to cover the hole in the road with asphalt. I heard nothing but positive comments from my neighbors about the crew and Josh had even updated me with a timeline of pictures of the project being completed since he knew we were busy in the hospital. Thankfully he did, because when my wife and I got home after our 2 day hospital stay, I couldn't even tell that the crew had been there other than the asphalt patch work in the road. Our yard, basement, and hallway were completely cleaned up. I have nothing but great things to say about these guys. They had turned an incredibly stressful experience, into a positive and memorable one. If we ever run into more plumbing issues in the future, I'll be giving my business to these guys every time.