Bob Hall
Have been trying to get a small garden wall order for the past 2 weeks. Needless to say I’ve been promised return phone call 3 times through never got them. I had to constantly follow up with the manager who kept promising but never delivered. I finally had to go back to the yard to find out why my promised delivery was not coming only to find out that the manager never communicated to the staff about my order and was out of the office the day of my expected delivery. When I reiterated that I was on a time deadline, they told me they would be getting the blocks that day and would deliver them the next day. Assuming (mistake on my part) I would be the first delivery the next day, since i’m less that a mile from their yard, I again had to contact the office at noon to determine logistics and was told i would be delivered when the truck got back to the yard. I received a call at 2:12 pm saying the truck was loaded and on its way. It’s now over an hour later, and still no delivery. It’s literally 5 minutes from the yard to my job site, and i was charged a $130 deliver Fee which should have been gratis given the aggravation i’ve endured. If you’re thinking about procuring some hardscape, do yourself a favor and find another supplier. It’s definitely not worth the aggravation and lack of communication. It’s amazing to me how this company makes any money
