Lake Washington Windows and Doors

They replaced more than 20 windows and two patio doors in only a week, and that was with weekend off plus one day when the crew got sick! The original estimate was 9 days! We were so impressed. The crew of Crisanto, Johan and Daniel were friendly, protected our home during installation, and did an amazing job. We already see a difference in how much our heat is running, and can't wait to enjoy our new patio doors this summer! They also helped us add more light to our dark main bedroom by taking out the old narrow window and putting in a new much larger window. They added new insulation and put up dry wall for us to finish later. They even brought the wood trim to us early in case we want to stain, paint, or otherwise treat the wood before they used it in the installation. Generally an amazing experience for what can be a super stressful time (especially in winter). Would definitely recommend them!

I had a mixed experience with Lake Washington windows. I had three expectations from them that should be their core business: 1. Provide an accurate estimate 2. Invoice according to the estimate 3. Install windows correctly First, they quoted 9 windows but could only install 3. Unlike Sound View Window & Door, who outright said they couldn’t install 6 due to openings being not square, LWWD had us put 50% down and then said they couldn’t install it. I clarified with Michael, our salesperson, about the cost of the 3/9 remaining windows and proceeded with that. After they installed the windows, it was apparent that they were unwilling to honour their price. As we had put 50% down but only installed 3/9 windows, they owed us a refund. Getting the correct refund was like pulling teeth, and they were off by $500. There were some very deceptive emails about taxes, discounts and number of windows that were completely unnecessary. Michael was unwilling to cooperate, which was extremely frustrating. As for installation, 3/3 windows were installed incorrectly! The frames were not plumb and the sash was loose inside the frame. The frame was also not square. If I didn’t have any previous window install experience, I wouldn’t have known what was acceptable and what wasn’t. It took two people from LWWD to verify that Chris and crew didn’t do the correct install, so it took another 3 people to remove and reinstall the windows again to make it right. Overall, I’m baffled at this experience as it seems atypical. I will give LWWD credit that they did eventually make everything right. However, I shouldn’t have worked so hard to get them to make things right. Lastly, the Anlin double hung windows have black weather stripping - which isn’t in their brochures or website. The Milgard Tuscany does have white weather stripping.

We recently had 8 big windows installed by Crisanto, Johan, and Brennen from LW Washington Windows and Doors, and we couldn’t be happier with the experience. The team was professional, detailed, and extremely thorough throughout the entire project. Their communication was clear and consistent, and they walked us through each step of the process so we always knew what was happening. Another thing we really appreciated was how clean they left the work area. After they finished, the space looked spotless—no debris, no dust, nothing left behind. Overall, we are very impressed with their workmanship and customer service. Highly recommended for anyone looking for quality window installation!