Samuel Sun
Both cables came loose and completely off the drums while I was manually opening the garage door during a power outage. I tried reattaching them myself, but no matter what I did, the opener would just spin the drums the wrong way and they’d pop right back off. I found AAA Garage Door Services on Thumbtack and got an immediate callback. They offered a same-day onsite visit with a free quote, saying they could be there in 1–2 hours. They even called about 30 minutes before arrival to let me know they were on the way — super professional touch! Joseph showed up and delivered outstanding service from start to finish. He was friendly, patient, and clearly very knowledgeable. He gave me a clear, detailed diagnosis, answered all my questions, and explained everything in plain English. After a quick negotiation on the quoted price, we settled on a very fair amount. The repair was fast and clean — cables properly re-wrapped, tension adjusted, door perfectly balanced, and the opener now runs smoothly with no more issues. Joseph even took extra time to show me the correct way to manually open the door in the future so I never mess up the cables again. If you need fast, honest, and reliable garage door service in the Bellevue/Seattle area, AAA Garage Door Services (and Joseph especially) is the way to go. 5 stars — highly recommend!