Jessica Molloy
First and foremost, I would never let them work on a computer that’s worth more than $400. I would give 3 stars if they completed the “simple” task within a timely manner. They diagnosed within a week but it took them over 2 weeks to get back to me on the issue (I contacted them multiple times during that that 2 weeks period which went to voicemail) and order the part. It was a simple motherboard and cooling replacement, which shouldn’t take more than 2 weeks to diagnose, order, replace. But 4 weeks later, I finally get my computer back. After getting it back, the Bluetooth doesn’t work whatsoever. This computer costed me over $1000 to buy. They did the absolute bare minimum, 10% communication skills, and 80% pain in the ass. Go to Medford if you care about your computer.