Ketchikan Mechanical Inc

The first experience the tech came back several days in a row to just make sure the system was working properly. Awesome customer service, but unfortunately when bill came in it was nearly double the estimate. I had during the estimate process told the owner that needed him to give me the high end of the estimate since I was budgeting for the project and I didn't want any surprises. I was therefore shocked when I got the bill, but I went in and talked to the owner and he honored the original estimate. Amazing customer service and completely opposite from schmlock. Their tech lied about the work I needed done (replacing things I didn't need replaced), then also charged me double the estimate (but there was no more work or parts that justified the extra cost). When I went to talk to them basically got told you will pay whatever we decide to charge and we don't give a crap about you. I will never work with Schmlock again, but have had a great experience every time with KMI ever since that first time. I do always ask for the same techs though, because I know they will get the job done right and try to keep the cost down. KMI is an amazing company with great employees, and honorable manangement.