Ken's Sewer Service

I had a main drain back up and called Ken's right away the next morning. They had someone at my house within 4 hours and he was open honest and extremely clean, careful and took care of my issue quickly and for less then I was expecting to pay. He explained the situation to me clearly and what steps might come next without making me feel stupid or talked down to. As a single woman, these things can easily happen and we can get taken advantage of because some contractors think we don't know anything. Well I will ABSOLUTLEY use Ken's again and recommend them to ANYONE including us women doing it alone. I know they offer other services and after this experience I will consider using them for those services as well. WELL DONE Ken's!!

Absolutely horrendous. I had an emergency backup from my main drain. Ken's came out and ended up getting their cable stuck in my drain. I thought they were coming back to get the cable out and complete the job. Instead, they had me sign a paper saying I am responsible for their cable and charged me $325. They never came back and instead send a different sewer guy from "Brothers Underground" to get their cable out and scope the line. The thing is, they were going to charge me $1200! Meanwhile, the sewer with the cable stuck in it and the cap off exploded, sending a river of sewage across my new laminate floor. When I asked Ken's to come out and help, they said they were done with my job and "didn't have anyone" to come out to fix their problem. I then called Ron the Sewer Rat (highly recommend!!!), and they pulled out the cable immediately with one hand (...) and charged me only $500 to clear the line. I suspect Brothers Underground and Ken's have done this to other customers, so BEWARE! I have filed a complaint with the BBB, and I am seeking a refund from Ken's. DO NOT USE KEN'S!