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Diego was very professional, and did a marvelous job. $390 was more than I expected to pay, but then I'm not current about pricing of sewer line cleaning. I only called Ken's because I was happy with them in the past. I will call them for annual cleaning.
Chris and Angie did a great job installing a new toilet after my old one started leaking. They were very responsive and efficient. They explained everything that needed to be done and answered all my questions. I would definitely call on them, again.
I had a main drain back up and called Ken's right away the next morning. They had someone at my house within 4 hours and he was open honest and extremely clean, careful and took care of my issue quickly and for less then I was expecting to pay. He explained the situation to me clearly and what steps might come next without making me feel stupid or talked down to. As a single woman, these things can easily happen and we can get taken advantage of because some contractors think we don't know anything. Well I will ABSOLUTLEY use Ken's again and recommend them to ANYONE including us women doing it alone. I know they offer other services and after this experience I will consider using them for those services as well. WELL DONE Ken's!!
Absolutely horrendous. I had an emergency backup from my main drain. Ken's came out and ended up getting their cable stuck in my drain. I thought they were coming back to get the cable out and complete the job. Instead, they had me sign a paper saying I am responsible for their cable and charged me $325. They never came back and instead send a different sewer guy from "Brothers Underground" to get their cable out and scope the line. The thing is, they were going to charge me $1200!
Meanwhile, the sewer with the cable stuck in it and the cap off exploded, sending a river of sewage across my new laminate floor. When I asked Ken's to come out and help, they said they were done with my job and "didn't have anyone" to come out to fix their problem.
I then called Ron the Sewer Rat (highly recommend!!!), and they pulled out the cable immediately with one hand (...) and charged me only $500 to clear the line.
I suspect Brothers Underground and Ken's have done this to other customers, so BEWARE! I have filed a complaint with the BBB, and I am seeking a refund from Ken's.
DO NOT USE KEN'S!
I called Dan at 8pm, I told him my main was clogged. He acted on it immediately. Diego arrived the next morning. cleared the clog, and beyond. Hard worker, he diligently performed an excellent job. They were knowledgeable, courteous, reasonable, and a pleasure to do business with. I, without question, recommend Ken's Sewer Service!
Robert