Danny Lafrance
Moved into my house in 2015. Three years later, the kitchen sink was hanging by the plumbing, and I had to place a brace in to prevent it from falling through. The seal failed, the clamps were rusted and loose, and its a total fail. My neighbor also had the same issue after 2 years. Both house (new construction) had the granite and sink installed by KB surface. I send an email. No response. I send a message through their website. No response. I called, talked to a lady for 2 minutes and when she realized I was a customer issue, she placed me on hold for 10 minutes until I gave up. I called right back, and she decided to deal with me in a different way. She told me that she would get back to me to schedule a repair service, which I offered to pay for completely, by the way. I talked to plumbers who told me they would not touch that kind of jobs because of liabilities with granite breaking, so I'm just happy to have anyone come by. Its been 3 weeks since that phone call, so I assume she just wanted to get rid of me. You can make your own conclusions about KB surfaces based on the above, for both craftsmanship, and customer service. DL