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I stopped in with a very inexpensive watch needing a new band, and I honestly expected to pay more for the repair than the watch was worth. Instead, he replaced the band on the spot and refused to charge me.
That moment really stuck with me. This is a true old-school jeweler: kind, skilled, and generous with his time. You can immediately tell he cares about people and about his craft, not just transactions.
We talk a lot about supporting local businesses, but this is exactly why it matters. You won’t get this kind of service from an online order or a big chain. If you need a repair, custom work, or just honest advice, go here first. I will absolutely be coming back for future jewelry needs.
Thank you for your kindness, it meant more than you probably realize.
Amazing experience, owner was extremely helpful and made sure we got exactly what we wanted. I love that we were able to customize my ring from the ground up and it turned out to be more perfect than I'd ever want it to be. He was very respectful of our budget and didn't try to upsell us in any way, he made sure everything was exactly what we wanted and was able to get the ring to us within our timeline. 11/10 on quality and I highly recommend them!
Knowledgeable about jewlery. Literally felt my ring finger and could guess which size I was. Has many options to choose from and will work with you on a game plan to design your dream ring, jewelry, etc. I highly recommend and adore my engagement ring!
I love my ring from them. My engagement ring was a beauty, but the wedding band I wanted to go with it didn't work. The store helped me create a custom piece and find wedding bands to match. They mounted the center stone a little higher than I had it before and it is stunning. Great customer service and fast turn around time!
I cannot say enough good things about Katie O Fine Jewelry and Bill!! I was recommended to them by someone I met at a jewelry counter of a big box store, and so glad I did. From the beginning, Bill was knowledgeable, never pushy, and worked with me to ensure I got the ring I wanted within budget. I began with the intent on creating a customized piece as I was having trouble finding exactly what I was looking for (I'm REALLY picky and particular about what I like), and he immediately went to work with his designer and diamond suppliers. During the process I had to take a "break" and not only was he completely understanding, his patience and follow up blew me away. He touched base a couple months later at the perfect time and within the week he found the most amazing emerald cut stone. I needed my ring back in 3 weeks time for the wedding, Bill didn't make false promises to close the sale but instead informed me that it more than likely wasn't enough time (I completely understood). I then heard back a day later his designer could make it happen, even with his busy schedule. They not only met the deadline they got my ring to me within a week and a half! Needless to say I was so, so impressed with their work, perseverance, and the end product...I LOVE my ring and wouldn't want anything else. Thank you so much Bill and team for a fantastic experience and stunning piece of quality jewelry that will last not only through my lifetime but many more after...one of many I will be able to pass along to my daughter. I'll definitely return for more custom pieces!