Kansas City Millwork Co.

We have a lot of Marvin windows in our aging house and have worked with Millworks over the years and until this recent service call, we have had great support for replacing our Marvin Windows as needed. Patrick was the gentleman who provided this great service but he has apparently retired. I don’t know who is running the shop now but the quality of workmanship with a recent request was minimal. The most disappointing thing was the lack of support once we call to ask them to complete the trim install (window replacement was done but trim work which was clearly rotted was beyond what they could do because “Marvin didn’t make those parts any longer”. And I am no longer guessing about what Millworks really means is “Distributor”. No custom Millwork from these guys that is a fact based on my experience. I hope a Marvin representative follows up with this but I have been told by an office worker at KC Millworks that they can’t do anything about this problem. They don’t do Millwork apparently despite what their website states…they could try and prove me wrong but Inhave asked repeatedly for help so they gave me some pices that don’t fit so I could modify them and perhaps make them cover up the bare window insert…

They sold my contractor two Marvin picture windows 14 years ago. One of the windows became hazy and needed to be replaced. I called them, they ordered a new one, and recently came and installed it. All under warranty, so there was no charge. I really appreciate the service after the sale. Excellent company to work with. Update: last year we built a screened in porch with five foot French doors. I contacted KC Millwork. They still had the original measurements from the Marvin windows and door I had had installed 18 years ago. And now, as you can see, my mullions are consistent across two doors and two windows. Highly recommend!