Joe Rushing Plumbing, Heating & Air Conditioning

5 stars –These guys fixed our patio ice maker disaster fast and right. Our outdoor patio ice maker (the kind built into the outdoor kitchen) suddenly started gushing water everywhere. Turns out the flexible plastic water supply line cracked and burst during the freeze we recently had. Water was pooling on the patio, seeping toward the house foundation, and the ice maker was non-stop filling/flooding mode. I contacted Joe Rushing Plumbing. They were able to come out promptly. Huge relief! Tech arrived right on time in a clean, with a clearly marked vehicle. He was professional from the jump, shook hands and immediately assessed the situation. No upselling drama explained options clearly and quickly fixed the problem. Pricing was fair and transparent: upfront quote matched the final bill exactly, with no hidden fees. The tech was courteous, knowledgeable, and genuinely cared about doing it right the first time—no pushy extras, just solid advice on preventing this in the future. They made a stressful, watery disaster feel manageable. I've already told my neighbors about them. If you're in Lubbock and dealing with any plumbing issue, especially outdoor lines, ice makers, or emergencies—call these folks first. 100% recommend, and we'll be using them again for sure!

To all the other HVAC companies in town—I’m sorry, but these guys are really good. I would hate to be competing with them for folks’ business. My experience with Joe Rushing Plumbing was excellent from start to finish. They were quick, showed up exactly when they said they would, and got right to the heart of the problem. I’m a technical guy, and I really appreciate understanding what’s going on. Both of the techs took the time to explain the issue clearly and walk me through what was happening. I was desperate, but pleasantly surprised by the experience!! Thanks to their fast response, three college students will be sleeping a lot warmer tonight. Highly recommended.