JLR Plumbing

JLR Plumbing saved our bacon! Super impressed start to finish! Actual human answered the phone and an employee arrived at our home within the hour. Steven promptly diagnosed the source of our plumbing issue and was able to schedule a restoration company same day as he found and showed us significant black mold. Steven was courteous, professional, knowledgeable and addressed all of our concerns in a way we could understand. Completely trust JLR. Thank you SOOO much!

I called JLR Plumbing on Tuesday afternoon [Oct 7, 2025] after I'd walked into the laundry room and saw a quite unwelcome site on the floor: water seeping out from the hot water heater. Sigh. Instant (and obvious) assessment: another aging appliance that needed to be replaced. I ran a quick AI query (I'm an IT guy) for prices and service providers - i.e., plumbers - in the Spokane area. And read a few reviews online (mostly Reddit peeps lol) for suggestions and feedback. The first plumber I called told me he was booked for the next three weeks... and well, that wasn't going to work lol. (He said as much. Came across as a nice guy.) The next on my short list was JLR Plumbing. I called and spoke with John R and he said he could have someone out the next morning (i.e., today, Wed Oct 8) between 8:00 and 8:30A. And if that would work? You bet'cha John! (I also asked John about the estimated cost, and he replied with an amount that was well within the range the AI query had indicated for the Spokane area. I'd like to add that my neighbor had to replace their hot water heater a few months ago - they had a mess to deal with, and their failure was a bit more catastrophic than our "seeping" issue - and they'd paid... well, significantly more... yes, I'd asked them, as I'd been eyeing our water heater with a suspicious and jaundiced eye for a few months lol.) Next, for simplicity's sake, I filled out the online [contact] forms at the JLR website, included a couple of pix of the existing water heater layout, and directly texted John a few questions over the next hour or... all of which were promptly and courteously responded to. Whelp. Steve the Plumber Guy arrived promptly on time this morning [Wed Oct 8], as promised. He even texted when he was en route. He was finished in lickety-split time. In. Out. Wham. Bam. Done. We got a new hot water heater in well under two hours. We got a super clean (especially by comparison) install. Bonus: we got a great warranty. Steve. Was. Great. No. Seriously: he really was great. Courteous. Informative. Patient. And expert. ... he did a fabulous job. Including some changes I asked if he could do (it's an old house, and some pipes needed shortened lol from the previous owners). We are very-very-very pleased here in north Spokane. Now. I hope I don't need 'em again any time soon lol. (I.e., I hope we don't have any plumbing issues for a while.) That said. I will happily and confidently be a JLR repeat customer if we do need a plumber. And I would without any hesitation at all recommend JLR Plumbing. And especially Steve the Plumber Guy. Highly recommend. ... btw, yeah: of course I added JLR to **my** short list. They moved to first-to-call status, for great service and reasonable cost. You should too.