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I called Jeffries basement to come and check my sump pump. Mr. Jermaine the owner came in checked the pump and explained the problem, and within minutes he fixed it and checked it to make sure it is working again. Mr. Jermaine did not charge a fee for this work, he said is minor work. I do not know Mr. Jermaine prior to this day, I found his company on Google. Mr. Jermaine was very courteous and also knowledgeable about his work. He definitely respected my house rules. I will use Jeffries basement services again if the need arises. I recommend Jeffries basement and I will give them a 10 STAR. Thank you so much Mr. Jermaine.