JD's Prompt Plumbing Heating & Air Conditioning

I have used them for myself (drainage problem) & for my son (water heater replacement). Making and scheduling appointments were very easy and appointments made in appropriate timeframe. When technician came to my home, he was friendly and explained the services needed and approximate cost before starting the work. He did an excellent job. At my son’s home, the technician replaced the water heater in a timely manner and was very courteous to my son and daughter in law. I would highly recommend JD’s.

I will never recommend this company to my enemies. They have some good employees but have very bad business practices. I called them to tell them about two outside faucets that were leaking. I told them that I had called a previous plumber who told me that both faucets needed to be replaced. But I wanted a second opinion about one of the faucets as I was able to fix one by tightening it by myself. They said they would send someone to come take a look at this. Two nice guys came the next day, looked at the faucet for 5 minutes, said that the faucet was better replaced, and left. I told them that I had home warranty insurance but they declined this. No one talked about a service call fee. Not on the phone and not in person. I later got a bill for $110 for a service call fee. I told them that I already had the faucet replaced by the previous plumber who accepted my insurance, but I would pay $75 for their opinion. They insisted that their service fee was $110. Later on, they sent me another bill for $121 because they started to add interest to this service call fee that was never mentioned when I called them. The company may have some good employees, but I would never recommend them because of their lack of consideration and money-hungry practices.