JD Service Now

The whole process was wonderful. They got me scheduled quick and called to tell me who would be coming to look at my water heater issue. Nolan was fantastic! He was right on time, professional and knowledgeable. He answered all my questions, addressed my concerns and even offered advice on all products that would be helpful to my issue. I was expecting them to diagnose my problem then schedule a time to fix it like other companies do. Nope. I was pleasantly surprised they had all the part necessary to do it during the visit! If I could give this company and especially Nolan more than 5 stars, I would! I would recommend them and Nolan to anyone who needs their services!

JD was the third quote I’d received for my hot water heater replacement. And although they were slightly higher than the previous two quotes, I chose them. The reason why I chose them was their service technician Bradley! He was so professional, and he clearly knew what he was doing! (I had teased him when he first came about not looking old enough to drive 😆, and he handed it well!). He was also a kind, patient person, who did everything with a smile. He gives me hope for our future with his positive attitude/energy. I have already recommended this company to a family member, and I will definitely be using them going forward for all my HVAC/plumbing needs. Keep up the great work! And give Bradley a raise!

I’m a very unhappy customer. Our home is about eight years old, and about a year after moving in, a water spot appeared in our master closet ceiling. Over the next several years, additional spots formed. We noticed the water appeared after showers, and the master bath is directly connected to the closet. Because of JD ServiceNow’s strong reviews, we hired them multiple times over the years to find the source. Two different plumbers were unable to identify the issue, even after one cut a hole in the ceiling at my request. Despite their visits, the water damage continued and worsened. On January 16, 2026, a JD ServiceNow HVAC technician came out and claimed to have found the issue. This was our third or fourth attempt with the company. He spent about 30–40 minutes, did not test the shower or condensation theory I mentioned, and said the problem was a leaking duct. He taped the duct and assured us the issue was resolved. We were relieved and hopeful. Unfortunately, the water leak continued. On January 26, 2026, we discovered a brand-new water spot in the master bathroom around the vent—an area that was not damaged before the HVAC visit. Based on timing, we believe the attempted fix either failed or made the issue worse. We’ve dealt with this unresolved problem for years and trusted JD ServiceNow based on their reputation. We also regret signing up for an annual HVAC service plan after this visit, as we no longer have confidence in the quality of work. We’re now left paying to repair additional damage that occurred after a service we already paid for. JD ServiceNow may work well for others, but our experience has been frustrating, costly, and unresolved. We’ll be using a different company going forward.