Jackson Automotive

It was summer. I was doing my last errands before the next day’s long road trip. We discovered in the middle of these errands that the A/C had stopped working! I re-routed my errands straight to Jackson, with a hope they might be able to help me out. “We’ll work you in!” were the happiest words I heard that day. So my grandson and I enjoyed our time in the waiting area, my grandson entertained the other waiting customers with his enthusiasm for life… and then, magically, the car was ready and the A/C worked again! Thank you for rescuing our road trip!

I had my check engine light come on and my gas gauge did not read low when I needed to refuel. That was my main concern/ complaint when I walked into this place. You have to make an appointment in order to be seen. I get there as early as possible which was 9am (made an appointment but still waited for 2.5 hours) and people were getting serviced before me for there inspections and oil changes. I had to wait until after 11 for my car to even get looked at. Took them about 20 minutes. Then they came up with this invoice and quoted me for $600. Plus recommending an oil change which would’ve been $50 before taxes. I told the owners wife who checked me out at the register that I didn’t have time for them to “fix” my car that day because I had to be at school and wasn’t financially viable to get my service done. Her response was to “call my daddy to pay the bill”. And what’s worse is that she didn’t tell me that the money for the diagnostic test wouldn’t go towards my bill until after they took a glance at it. So they got me for $133. The truth was that my gas cap was loose and that’s what caused my check engine light to come on. It was a simple $20 fix. I waited to call the owners thinking that maybe the check engine light would possibly come on but it did not. I believe they mis diagnosed my vehicle and when I called them to ask for a refund they denied me stating that they are never wrong and that that’s the reason they have been so successful for so many years. Don’t do business with Jackson’s auto in hope mills off the corner of Owen drive they are crooks. That invoice was BS, And I didn’t even realize that my gas cap was loose because of the loud music and couldn’t hear the click sound it was supposed to make. I pray this doesn’t happen again to anybody else especially if your a woman, because they have no shame in taking someone’s money and ripping you off.