HomeServe of New England

I urge all homeowners to get HomeServe - it's inexpensive and so so worth it. I've been a customer for over 12 years and have relied on them for home fixes that occur at the worst of times and for preventative maintenance. Most recently we had a our hot water tank crack and leak. They were here the same day, diagnosed the problem and in three days we had a newly installed tank from our warranty. And I literally did nothing but make one phone call.

So far so good with the new heater other than i had to call the next day after installation seeing my hot water heater needed to be restarted but the main thing I'm concerned about is the $8000.00 still on my credit card after i paid by check in full seeing my credit card was charged twice for $4000.00 and i was told both charges would be removed right away and that was on 2/26/2026 so i assume after three business days it will come off and as you know i wasn't happy that this happened. Because of that i couldn't give a high rating and if you resend me the survey i will fill it out again when the charge is removed.

Homeserve has great services for the residential homeowners. We have a few different homes covered and have used several services. Each call is professionally addressed from the first call to schedule the repair until the issue is fully addressed. I have told several close friends they need to sign up for the exact service that are needed for their property. For example gas heating is covered so in one home I have the full service heating and cooling. It even covered a hot water heater that needed a service call! In my daughters property she has oil heat (not covered) so just has the cooling service (so customize the services to your needs). Don't delay it is a great company. My only MINOR ANDUNDERSTANDABLE issue is on Cape Cod and maybe other seasonal areas emergency service for heat out is next day not immediate. Likely the same or better if I did not have a contract and tried to get service from a repair company in the area. Due to the seasonal nature of beach areas they cannot staff for the peak opening weeks, first heat wave on AC and spikes like Thanksgiving peak usages of these seasonal homes. Better than the other local suppliers so this is just a note not a complaint.