David O'Donnell
I wish there was a zero star option! This company tried to rip me off in multiple ways. I hired them two years ago to do a backflow preventer inspection and rebuild after my backflow preventer started leaking. They came out “repaired” my preventer, filed the inspection with the city. Thought it was a good outcome. Until I got a notice from the city that the recurrent inspection was overdue. I don’t blame Hi Tech for not knowing the inspection was overdue, but a well run company would have a way of tracking that and notify me. I called Hi Tech out to reinspect my preventer. The technician came out and told me preventer was very old. They could possibly rebuild it but would t guarantee the results. The technician mentioned based on the age, the preventer could contain lead. And they recommended replacing it. 185.00 for the service call. 2500.00 for a new unit. Something felt off and I didn’t like the seeming pressure to replace the device. So I called another company. He came right out. He told me the preventers are made to rebuild. That mine was an industry standard unit. His price was 1/2 HiTech’s. He told me that lead hasn’t been used in household water systems in decades and to even mention lead was a scare tactic. When he disassembled the preventer it was missing a spring that he said would cause it to fail the inspection, so when it was rebuilt the time before it was set up to fail next time around. In addition the technician mentioned that he wasn’t even sure it was necessary, since my pool installation didn’t require it. I checked with the city and sure enough the Backflow Preventer wasn’t even required. They issued a letter authorizing me to have it removed. So you decide!