Hawkeye Sewer & Drain

I’m a little conflicted about how to rate. The initial problem is fixed but he created a new problem by not reattaching a drain pipe properly on my clothes washer…. I ran the washer unknowingly and all the water poured onto the floor in areas where there was never water. I’m lucky I didn’t have anything in that area and the washer was not damaged, but I could’ve had important stuff there? It was very easy to put the pipe into the other pipe, so I’m sure it was an honest mistake but kind of unacceptable because of the damage it could’ve caused. With regards to the actual service, I called them and someone came within a few hours and he worked hard to get all the roots out of my main line. He was not forthcoming with info but was very knowledgeable at answering my questions when I asked. The basement was left with some dirt/sludge splattered around the access point and dirty water dripped up the stairs/landing as he took the machine out. But I think maybe that’s standard? It’s dirty work and I’d rather clean up myself then pay for more hours. I’d also rather have the clog cleared than keep it clean 😂