Guardian Pest Control

I had called Guardian Pest Control only two days ago to come out to my home to treat for mice and was given a quote right over the phone and their soonest appointment (today). Jacob was who came by and he was so friendly, professional, and informative. As a first time home owner, I had a lot of anxiety over this but he walked me through the process of setting traps and how mice typically get into homes as well as the company’s follow up visits— he kept it honest which helped put my mind at ease. I would definitely recommend giving them a call if you need any pests removed!

I wish I could leave a positive review, but unfortunately my experience with Guardian Pest Control has been very different from what many others describe. When I first hired Guardian, I initially signed up for an interior rat program that would have cost over $600 to start. The technician who came out was professional and honest enough to say he did not believe that program was necessary and instead recommended an exterior rat program. I was told the exterior program normally costs $299, but the office decided to charge me $365.22 due to the extent of the problem. I agreed, as it was still significantly less than the interior program, and we completed the coordinated recommended exterior maintenance on our home. Because of the severity of the infestation, we agreed to weekly service visits (Thursdays) until the situation improved, with each visit billed at the standard $69 exterior service fee. I was never told that services would be reduced or switched to monthly at this time. In fact, during the visits that did occur, multiple rats were caught, indicating the issue had not improved. I am litterly looking outside at almost a dozen right now as we speak. Problems began with scheduling and communication. On November 13, the assigned technician went to the wrong house a couple of doors down. When he could not find my home, he continued with the rest of his appointments for the day. I was only informed of this after I reached out to ask why no one had arrived for the scheduled appointment that day. The technician then came the following week to the correct address as agreed. The week after that I had to reschedule, and a technician last came out on December 4 the following week. Since December 4, I have received no further service, no follow-up, and no communication, while my rat problem has continued to worsen. My plan was described as a monthly service plan for a severe rat problem, with weekly visits until the issue improved. That service is no longer being provided, and it is not my responsibility to remind a pest control company to show up for scheduled appointments. At no point were we told service was switching to monthly yet. Between the missed and incorrect appointments, being charged more than the standard exterior plan, and the complete breakdown in communication, I no longer have confidence in Guardian Pest Control. This review serves as formal notice of cancellation of my contract, effective immediately. Guardian charged setup fees for a service they recommended and are not consistently providing. I am seeking another pest control company that can offer more involved and reliable abatement. I wish I could recommend Guardian, but something is clearly not working between scheduling and technicians, and if the basics cannot be handled, not sure how I can trust them with an ongoing infestation. I hope my concerns can be kindly understood and help improve service for others when basic company functions can be addressed. Who knows when/ if someone would have shown up here again. If somehow in their system my scheduling got switched to from weekly to monthly I would have either had an appointment by now or received a notification of an appointment soon. I'm sure this Google review will be noticed before noticing what I am even talking about in their records. Their service has been no help to my issues and now it is apparent no one cares. How can a paying customer with known infestation issues be forgot about for service? How does a technician go to the wrong house and drive away and never contact the customer that their appointment is going to be missed? I am not looking to rectify this with Guardian at this point, again this is notice of cancellation of my contract. Thank you.

So far Guardian has been great. Sam is our usual technician, always courteous, efficient and considerate for our pets. We're on the gold shield plan since we bought the house, and haven't had any issues. They didn't come to the door as soon as we moved in like others, they weren't pushy, but were recommended to us by neighbors and friends. Always really transparent and professional. When we asked for specific treatment for carpenter bees, they were honest, suggesting waiting for next season and monitoring since it was probably too late, instead of trying to charge us more and just pushing to treat right away.