Kirsten Werk
I googled to find a plumber that serviced Hyrum (Cache Valley) and Great Basin came up, so I reached out to them through Google. I was specific on what I needed (a leak under the kitchen sink) and where I was located and I needed it done the next day. I heard back from them by text that they could come out when I requested. Then, on that day, I got a phone call mid-morning that they wanted to send out a restoration person first to see if there was any damage that might be covered under my home insurance. I was a little perturbed that this was something I wasn’t asking for, and I emphasized what the problem was and what appeared to be the cause (loose disposal) and I just needed it fixed ASAP. He assured me they would be out either that same day or the next after the restoration guy came. It took another 5 hours for the restoration guy to come out (he was with a different company). By this time it was nearly 3:30. There was no damage (I already knew that) and so I expected to hear back from Great Basin to schedule my repair. I did not, so I texted them at 5:30 PM asking when they would be out the next day as they said they would be. I never heard back. I called someone else. I’m sure if they had just done the job I asked for instead of trying to chase work for their buddy restoration company, I would have had a better review. Instead, I’m annoyed.
