Genie Bath Systems

As much as I enjoyed learning about the Genie Bath System, what truly meant the most to me was the heart behind the service. Being a family-owned business, you can genuinely feel that they care. They took their time explaining everything — the features, accessories, and how the installation process would work — without ever making us feel pressured. I especially appreciated their patience and willingness to work with us financially. They understand that this is an investment, and they truly try to make it affordable for families. That meant a lot. Brandon Wallace was professional, kind, and very knowledgeable. He took the time to answer all of our questions and made sure we felt comfortable every step of the way. His friendly approach made the entire experience smooth and reassuring. I highly recommend Brandon Wallace and the team at Genie Bath Systems if you’re looking for a durable, beautiful, and practical bathroom solution.

Ghosted! The initial presentation was great (we thought it was over priced for a bath remodel without structural change) but we wanted to get it done. As a disabled veteran the Salsperson told us about a VA grant (for 6,800.00) and how to go about it. We did everything we needed to do on our end. When it came time for them to do the paperwork, as they had promised and said it would be easy, we got no response. Even when we went through 2 supervisory levels above we got no help after being promised numerous times. Essentially we had to eat the extra 6.8k because as with anything VA related there is a time constraint. We would not have agreed to the project had we known it would be the full amount. The work itself was good, except it was a complete different vanity than the one we ordered. In the beginning we were promised someone would be in charge overseeing and providing updates and answering questions. The laborers that did the remodel were unable to communicate with us outside of basic times and asking for the final payment. No one checked-in from Genie during or after. I would definitely not recommend this company!