F.W. Webb Company - South Portland

In the past I have used Webb for all my kitchen and bath projects and was very satisfied both with their service and their products. But my latest experience has changed my opinion of this company. The sales pro person took over a week to find out and inform me if the manufacturer had the part I ordered and when it would be delivered despite imperious requests. When the product ( a faucet ) arrived my plumber promptly picc cc med it up and installed it. After that bstss as liked we n out iced timidity things. The faucet we were shown in the showroom is not the one we received. It is almost visually identical (different type of spray actuators). More importantly the flow rate is 1.5 gpm compared to showroom model we were show of 1.8 gpm. Didn’t seem like much difference by the numbers but. The standard glow rate of a faucet is 2.2 gpm. In other words the one we received if a low rate water conserving unit. Almost half flow of a standard faucet. You would expect a company dedicated to selling one type of product (ie plumbing

Can't reccomend them enough. Their hours aren't the best if you're not a contractor/have a full time job, but their care for the customer is just about the best I've seen anywhere. A few examples that come to mind: * I had to do some plumbing work on my house, and for part of it I needed 1.5" copper pipe. The only place that carrier it was F.W. Webb. But they only sold it in large sections, 10ft or something like that. The person who was helping me was surprised that they only had it in those sizes, and actively tried to do something so I could just get a smaller piece; and apologized when they couldn't work something out. * I was again doing some plumbing work and had a female to male adapter sheer off inside of a tiled wall. They sent me out back to talk to some guys about what the best solution was. I had 3-4 guys helping me. They could have sold me on about $700 worth of tools and equipment, but they didn't. They were upfront, and told me that if I bought a whole kit of tools to try and re-thread the pipes it may or may not work, and that I'd be better off just just going in through the other side of the wall and cutting out the pipe/replacing it. They prioritized helping the customer over making a quick buck. You rarely if ever see that these days. For that they've earned me as a customer. If they're open I'll choose them over their competition every time.

We recently worked with Dustin at FW Webb in South Portland Me. Our project was a bathroom renovation. Between the well-stocked showroom and Dustin's expertise, we were able to see and touch all of the available products and select what was best for us. Dustin provided a great customer experience. He asked all of the right questions to help determine our needs and wants, provided feedback on each item, responded to my email inquires in a timely manner, and got everything right the first time. We were very pleased with Dustin and FW Webb and would recommend them without question.