Frank Nettles Automotive

I had a great experience at this shop! My check engine light came on, and I was worried about getting hit with a huge bill. But the mechanic was super honest and straightforward. He quickly diagnosed the issue and cleared the light without trying to sell me a bunch of unnecessary services or parts. It's rare to find a mechanic who's genuinely looking out for their customers instead of just trying to make a quick buck. I really appreciated his honesty and integrity. I highly recommend this place if you're looking for a trustworthy mechanic!

My experience with the Frank Nettles business was quite a disappointment. I was mislead by the previous reviews listed. I am now surprised that a local dealership even lead me to them. For me the business was all talk and no walk. Yes Frank offers a very thorough explanation about your situation with advice, but in my case did not follow up with a fix. What is advertised is expertise in auto air conditioning and service. First negative sign being in business for as long as it has been, there is not many reviews for Franks setting of Twin Cities although a good rating oddly. Second sign arriving punctual and I am mistakenly accused of being late for drop off? My vehicle was left overnight for digital detection freon leak test and fix. He called following up with diagnosis, price, but advice? Within the call, he stated that my vehicle had been driven for a thorough overall inspection? Wait that was not explained beforehand. I brought it there for the freon leak detection! Not a joy ride. All in all he stated that an evaporator core had a large leak inside cabin, and compressor a small leak only when I questioned about the compressor though. A new heater core was advised, due to dash having to be removed for evaporator replacement. MAJOR CATCH he stated they do not disassemble dashboards. Ok so why was this not explained before drop off? Top it off he recommended he do a recharge with sealant that most likely would fix issue if done twice. Why would you do a customer like such knowing that would not be a fix? My vehicle had two other minor issues that were obviously overlooked in his thorough inspection. Yet he sprayed a black painted substance to protect my battery post? I know a serpentine belt was needed nothing mentioned. His calculations of my air conditioning fix was approximately three to four grand. All the vehicle needed was simply a new compressor and recharge which is now complete. Frank drove the vehicle a total of fifteen miles odometer for nothing even in rain. A total of three and a half Benjamin Franklin down the drain with a sealant charge only lasting a week. I would never obtain a diagnosis anywhere if I was thoroughly explained beforehand a fix may not be granted.