Sharon Quinones
I’ve been meaning to leave this review for months. Every time I use my mixer, I’m reminded of how frustrating this experience was. I called ahead to confirm they service KitchenAid mixers before bringing mine in. When I dropped it off, I was told the turnaround time would be 2–3 weeks. The very next day I received a call saying they actually don’t service my mixer. I asked for clarification, and they said they would still perform routine maintenance, but if any repairs were needed in the future, they wouldn’t be able to help. The call ended with them repeating the 2–3 week timeline. Then the following day, I got another call telling me to come pick up my mixer because it was ready. I asked how the maintenance could possibly have been completed so quickly. They didn’t answer my question—just told me to come pick it up. When I arrived, I asked again whether the issues I mentioned were addressed and whether routine maintenance had been completed. I was told yes and charged $75. Unfortunately, after using the mixer multiple times since then, it’s obvious that nothing was done. The issues I originally mentioned are still present, and there’s no indication that any maintenance was performed. The whole experience felt dishonest and like I was simply charged for work that never happened. I would not recommend this business. My next call will be to KitchenAid and the Better Business Bureau.
