Pablo Valdez
I would strongly recommend going with a different company unless you’re prepared for same-day cancellations with no explanation and constant rescheduling. It honestly feels like they drag the process out — especially if the unit is still under warranty — almost as if they’re trying to squeeze the manufacturer for multiple service claims instead of resolving the issue efficiently. The final straw for me was having to cancel my appointment because they couldn’t provide proof of insurance for my building in a timely manner. It takes 24–48 hours just to send a simple certificate of insurance by email? That alone says everything about how disorganized and inefficient this company is. The only positive part of this experience was the technician who actually came out. He was knowledgeable, professional, and respectful. He kept everything clean while inspecting the appliance and clearly explained what needed to be replaced. Unfortunately, one good technician can’t make up for a deeply flawed and frustrating process. Renee, I understand this isn’t your personal fault — you’re clearly just following company policy — but that’s exactly the problem. This company has built a system that gives their customer service agents zero flexibility and no real tools to actually help customers when real-life situations come up. You did what you were told to do, but the process itself is completely broken. Overall, this was a horrible experience driven by poor procedures, slow response times, and zero accountability. I will not be using this compay again and will call manufacturers just to see what other companies they work with within my area . Will provide more feedback once they actually fix my appliance.
