Five Stars Landscaping LLC

I had read good reviews about Five Stars Landscaping, so I was excited to hire them to trim/prune our front yard tree. It seems like they do good work on things like decks and fences etc based on other reviews, but I would not hire them again to work on our trees. I am not an arborist, so maybe I just don't understand how trees should be pruned. But when I saw how the tree branches had been cut I was quite surprised. There were multiple large branches in the middle of the tree that were cut that left a big bald spot in the center of the tree. Then there were multiple small branches left poking out everywhere to make it look messy. I also had to spend 30 mins out on my ladder to pull off cut branches that were left hanging throughout the tree. They completed the work they were hired to do, but since I don't think it was done well, that would earn a 3 star review from me. But then later my wife and I discovered that the plants/flowers right next to the tree had been trampled on. In an effort to find out what happened, I sent a message saying verbatim "A bunch of our front yard plants got crushed. Did this happen while you were cutting the tree?" The response I got was defensive and hostile saying "Don't complain to us because we had nothing to do with it" and continued to explain that other yard workers who were trimming hedges probably stood on the plants to trim the hedges. And you know what, that is a possible explanation. I even told Angel that if he says they didn't trample on the flowers, I believe him. But just the manner in which I was treated when I was just asking a simple question to figure out what happened to my property really rubbed me the wrong way. That is why they get a 2 star review from me.