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First Impression Security Doors - Gilbert
138 service profiles
Door Repair Service businesses and related repair services are available around Gilbert, AZ.
4.2Rating
5Reviews
2Photos
12Services
About this business
First Impression Security Doors - Gilbert is a security door and gate business serving the Gilbert, Arizona area. The business provides custom iron doors, security doors, wrought iron gates, wood gates, and iron entry doors. Customers can visit the Gilbert showroom to explore a variety of iron and wood gate designs, iron railings, trellises, iron art, and window guards. The showroom offers free design sessions, financing options, and professional installation services. The business also supports customers with service details questions and product care through a dedicated customer care team.
Door Repair Service
Services
Services and categories listed for this business.
Door Repair Service
Custom Iron Doors
Security Doors
Wrought Iron Gates
Wood Gates
Iron Entry Doors
Iron Railings
Iron Trellises
Iron Art
Window Guards
Free Design Sessions
Financing Options
Photos
Location
Address and directions for this business.
Questions & answers
Helpful answers
Quick answers from this business profile.
What types of doors and gates does First Impression Security Doors - Gilbert offer? +
First Impression Security Doors - Gilbert offers custom iron doors, security doors, wrought iron gates, wood gates, iron entry doors, iron railings, trellises, iron art, and window guards.
Are financing options available at First Impression Security Doors - Gilbert? +
First Impression Security Doors - Gilbert Yes, financing options are available to assist customers with purchasing their iron and wood doors and gates.
Reviews
4.2
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5 reviews
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Sheila Cook
Nov 10, 2025
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5.0
WOW WEE! Thank you so much for the outstanding job replacing our sliding glass doors. They are the most substantial, heavy duty and stunningly beautiful french doors with reeded glass with built in screens! Our experience was top notch from the first phone call through completion. Kenny answered EVERY question and made great suggestions for our needs. He was so professional, knowledgeable and friendly. The installation with Jorge and team was seamless and clean. Every person we have come in contact with was professional, courteous and kind. This is a RARE attribute these days and we want to thank you all for adding to the beauty and va... WOW WEE! Thank you so much for the outstanding job replacing our sliding glass doors. They are the most substantial, heavy duty and stunningly beautiful french doors with reeded glass with built in screens! Our experience was top notch from the first phone call through completion. Kenny answered EVERY question and made great suggestions for our needs. He was so professional, knowledgeable and friendly. The installation with Jorge and team was seamless and clean. Every person we have come in contact with was professional, courteous and kind. This is a RARE attribute these days and we want to thank you all for adding to the beauty and value of our home. Don't hesitate, this company is well worth every penny spent! They said what they would do and did it in exemplary fashion with great skill! Thanks again!
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Maranda Merlene
Nov 4, 2025
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5.0
We’ve had the pleasure of working with Aaron at First Impression Ironworks twice now—first for our security door, and more recently to design custom gates for our courtyard leading to the front door. Both experiences were outstanding. Aaron and his team are incredibly friendly, professional, and communicative throughout the entire process. They listened closely to our vision, offered thoughtful design input, and delivered beautiful, high-quality ironwork that truly enhances our home’s curb appeal. We couldn’t be happier with the craftsmanship and service. Highly recommend!
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Chris Pakonen
Feb 27, 2026
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5.0
First Impression Security Doors understands quality and great service, from early communications to installation and follow-up after the completion. The installer, Mike, was punctual and cleaned up after installing. And the doors are beautiful!
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Neal Z
Feb 4, 2026
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5.0
Great service, no issues. Installer (Gus) was on time, polite, installed the door, made appropriate adjustments, touched up some paint then cleaned everything up....Took all his trash with him. This was a side door to a garage, not my front door. Great job, would use again.
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Chris W
Mar 7, 2026
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1.0
I strongly encourage anyone considering First Impression Ironworks (FII) to do their research. If you get a security door installed without issues you are lucky. If not good luck, it’s a headache dealing with this company. The CEO says “First class quality, First class value and First class care is our commitment to every customer, every custom iron product, and every home. It’s simply not true. Sorry for the long post but consumer need the full scope. After final payment, paid in full and installed on 1/21/26 I replied to a feedback email (they actually email you with a page full of links to push you to provide feedback) I advised of major... I strongly encourage anyone considering First Impression Ironworks (FII) to do their research. If you get a security door installed without issues you are lucky. If not good luck, it’s a headache dealing with this company. The CEO says “First class quality, First class value and First class care is our commitment to every customer, every custom iron product, and every home. It’s simply not true. Sorry for the long post but consumer need the full scope. After final payment, paid in full and installed on 1/21/26 I replied to a feedback email (they actually email you with a page full of links to push you to provide feedback) I advised of major issues with my door, grind marks everywhere, gouges in the metal etc (too much to list). The company stated this was industry standard and could touch up the door with a proprietary spray paint. On 1/27/26, a company technician spent 3 hours inspecting the door and takin pictures of areas of concern. Even pointing out areas I missed. After back and forth dealing with Gilbert based representatives I was told the industry standard again. Then they were willing to rework the door. Ahhh admission of a problem. But they would only sand and spray paint. Uh no I didn’t buy a door to be sanded and spray painted. I wanted a new door, the technician stated HE would leave the door and I can work with customer care to get a new one. Touch up spray paint won’t fix the 30 some odd areas of excessive grinding and visible defects of this door. They will say they are the experts, if they are this door would have never left their factory. They knowingly installed this with defects. This company went radio silent nearly two weeks after the inspection. Letters sent to CEO at the Gilbert location, emails to COO not responded too. Only after I initiated a chargeback for the whole amount as any consumer would. Only to be threatened with a lien unless I repaid 50% of the cost per the CFO advising this would provide customer care service. Round and round we went and still FII refused to do anything but now I needed to pay the entire amount! So you sold me on a nice product in your showroom, gave me a door full of issues, you had full payment did nothing to show what how and when it would be repaired correctly to what you display on your showroom or replace it and now pulling this? Pay again? Noooo this is total deception. Even more concerning, a Gilbert based representative emailed me asking that I stop posting reviews (Yelp) and cease contacting third-party agencies (BBB) about the issue. Consumers have the right to share their experiences and seek help from consumer protection agencies when disputes cannot be resolved. So we have the salesman never trying to assist and resolve, the CEO, COO, and CFO all not stepping in to resolve this, simply by replacing the door and frame! Nothing not a word. Amazing for a company priding themselves on customer service. I want a new door free of defects and once that door is delivered and I approve of it I will gladly pay for the door in full. I would never have bought from this company knowing they try and deceive customers like this and stick it to them if there are issues. This could have been resolved by replacing the door after 1/27/26 but they chose not to say a word until the money was taken back! Their response will be, fix the accounting situation, I rejected …, breech of contract, this is not how this works, we offered to do a touch up, industry standards etc. You had my full payment and knowingly installed a door full of defects, then refuse to replace it, customer service is a joke. You are right, this isn’t how it works, replace the door, stop with the deception, the excuses etc, you know you are wrong and admitted issues. You know dang well if any executive was given this door they would be putting up a fight too! Consumers should proceed with caution. Good luck if you just signed a contract, might want to rethink it.
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