Fateka Computer Store

I received very helpful information, hands-on guidance, and technical guidance for my Lenovo which involved detailed examination and assessment. Due to the computer's terminal (!) problems, I chose to buy a new Lenovo from FaTech. Vladimir provided extensive support in helping me set it up and work through installation issues. I would strongly recommend this small business -- it helps immensely to talk and work with one person and not get redirected to multiple people. Very reliable and professional!

I am very dissatisfied with the store to say the least. I came to Fateka as I saw the great reviews on and had a major issue with my hard drive. They informed that they would look into this and that there was no charge for them to inspect the hard drive. I was also told if they could not repair the drive, they would check with me to see if I would be willing to send this off to a data recovery center for a more thorough inspection. I agreed to this and Fateka was not able to access my hard drive and called me to confirm I am fine with sending this off. I agreed and asked if I had to pay shipping. Surprisingly, they said no as this was included in the quote. A few days go by and I receive a quote in my email for about $1500 for repairs. At the time, I was not willing to do this but considered doing it in the future. I was a little surprised that I did not receive a call to discuss this quote and I had to reach out, however, I did not mind doing so. Unfortunately, this is where the problems began. I spoke with Vladimir, who is the CEO of Fateka, and felt very disrespected during our conversation. When I asked about the details of the repair, he said "you don't need to know computers to understand this repair. It's basic physics." I am an accountant and don't know computers which is why I was hoping they can explain this to me. I proceeded to tell Vladimir that I was going to wait on doing the repair and he said there would be a shipping cost to get the hard drive back. I asked for a rough idea on the cost and he said it would be $20-$25 for shipping, which I agreed to. A week went by and I hadn't heard anything from Fateka so I called to touch base on the hard drive. They told me they hadn't heard anything yet about the drive from the repair center. Later in the day however, I received an update from Fateka that the hard drive is on the way back and the bill was $50. Surprised, I asked why the jump from $25 to now $50 and was told by Vladimir that this was due to the service to put the hard drive back together and not just shipping. I'm not sure why this wasn't mentioned when I asked how much it would be to get the hard drive back, even if they weren't sure at least letting me know there could be additional fees other than shipping would have been nice to know. Today, I went to the store to get the hard drive back and pay the $50 which I did. Upon opening the box, I saw the hard drive was still missing it's case, wire, and bumper shield. At this point I am very mad because I thought the additional was to put the hard drive back together. I called Fateka and they said they had the additional pieces still at the store and I could come pick them up. I was seriously considering having my hard drive repaired by them originally but now they definitely won't be getting my business and if you decline their services, it appears they will disrespect you. Don't go to this store! UPDATE: I was went to the store and they put the shell back on my hard drive and gave me my wire back. When I checked the hard drive out, I noticed they only put two of the four screws back in the hard drive. I don't own this specific type of screwdriver, nor do I even know where to get these screws so I can install them myself. I can't even begin to comprehend how terrible the customer service is if you don't spend money with them!