iFixandRepair - Fairfax Walmart

Per the owner's suggestion, I had brought it in and they did not help nor provide me a refund I had an absolutely terrible experience with iFixandRepair at the Fair Oaks Walmart, and I strongly advise against doing business with them. I took my phone in for a screen replacement as I was in a hurry, heading out for vacation the next day. They told me it would take 30 minutes, but when I returned, they said they didn’t have the screen and had to get it from another shop. Even though it was only a couple of miles away, it took an additional 45 minutes due to rain. I finally got my phone back and also bought a screen protector. However, the touch sensitivity was off, and the screen was hard to see through, especially when wearing glasses. The next day, I noticed the screen jumping and flickering, and within no time, I couldn’t see anything at all. Being on a cruise with no access to repair services, I was devastated to lose the first two days of vacation photos with my kids. When I returned, I went back to the store to claim the warranty. Instead of offering assistance, they immediately became defensive, accusing me of dropping the phone, which I hadn’t. Then they claimed the phone had water damage, even though they initially assured me the phone was water-resistant. When I pointed this out, they completely contradicted their earlier statements. They agreed it was under warranty but said they would have to send it off, and if they found anything wrong, they wouldn’t fix it. The technician even claimed there was a crack that could not be seen with the naked eye, while he was only using his eyes to claim this, which was absurd. The guy became so argumentative and hostile that I had to get the Walmart manager involved. Despite being the owner, he lied about being just a worker and continued to say unethical things. Even the Walmart manager mentioned that they’ve had ongoing issues with this business and warned me they’re not a company to trust. I took my phone elsewhere to get it fixed, and that place confirmed it was simply a bad screen. No cracks, no water damage—just poor workmanship from iFixandRepair. They refused to refund my money, and their hostility was outrageous. Do yourself a favor and avoid this place at all costs. It’s not worth the headache! I wish I could give negative stars.

My wife's Iphone 14's screen was broken. So I brought her phone to this shop. They charged me $179 to replace new screen. When we came home the screen turned to dark that my wife could read the screen. Next day I went to the shop. The manager in charge Tony said if I paid more like $25 he could replace with better quality. I paid $25 and got new screen second time. But in a week the screen turned to dark. I brought the phone to the shop today Aug 21, 2024. Now this time Tony said he couldn't do anything more and wouldn't refund at all. I paid total $204 in vain to this sham person. I stayed more to talk about the issue. This time this sham person picked up the phone and called police to kick me out of the shop. I felt very upset and frustrated by this situation. Eventually I had to go to the Apple Store and pay $279 for genuine screen. I wish none become the victims from this fraudulent person.