Rick N
My water heater broke so I called them up that morning, asking when they could get out to replace it. I assumed it'd be a day or two (because that's what everyone else said), but he (Fred, I assume) said "I wouldn't want you to be without hot water." And Andy and Wes came out a few hours later and put in the new heater (for about 1k cheaper than what everyone else was quoting me). Will definitely use them again and recommend to everyone I know.