Elite Rooter Plumbers

I’m posting my message here since Elite Rooter management has refused to speak to me directly regarding my complaint. I called their answering service at least a dozen times and always got the runaround. Here’s the situation: We had major plumbing work done back in October 2025 to fix what we were told was a sagging sewer pipe. Mind you, what we called them in for was a toilet that was not flushing well. Their diagnostic suggested the problem was with the sewer pipe and not the toilet. They charged us ~$12K to excavate through the bathroom and bedroom floors to fix a “sagging sewer pipe”. My mistake for not supervising the project closely and getting a day to day run down on what was actually being done for this fix. Nonetheless, they finished the job, closed up the ground and poured cement to patch up the foundation. I asked the workers why the cement level in the work areas in both the bedroom and bathroom were not flush with the rest of the existing foundation. They told me, “oh, that’s alright, your flooring guys will take care of it”. I was rather naïve and was eager for them to finish the job since the work had dragged into a second week and didn’t question further. Aside from being negligent with restoring our foundation to its baseline, they did not even bother to re-install the toilet to see if our original problem of the toilet not flushing well was even addressed. Again, I should have been on this but one would expect a reputable business to do this walk through with the customer to show that the root issue was indeed resolved. The flooring contractor came in to re-install the floor. Sadly, communication was very poor with this contractor and they did not tell me they were charging me $2700 extra to sand down the foundation before they could re-install the laminate floor in the bedroom and tiles in the bathroom. I did not get the itemized bill until after they had completed the flooring job and re-installed my toilet. The floor was closed up, my son’s toilet is still not working, and I was stuck with paying an extra $2700. Elite Rooter refuses to refund me the $2700 and tells me that I should have notified them and they would have come back to sand down the foundation. My question is why didn’t their guys do it right in the first place? When the manager came to see the continued problem with the toilet, he said to me, after pouring a 5 gallon bucket of water through the toilet successfully, “oh, it’s your toilet, it probably needs to be replaced”. Again, why was this not evaluated at the outset or at the end, when they closed the foundation? I am posting this here with the hope that Elite Rooter “management” takes this complaint seriously and reaches out to me to resolve this issue since I don’t want to escalate this further. All I want at this point is for my son to be able to use his toilet again.

Ricardo Gonzalez with Elite Rooter did an excellent job replacing our toilet and shower valve. He was professional, knowledgeable, and efficient from start to finish. He clearly explained the work that needed to be done, answered all of our questions, and completed everything with great attention to detail. The work area was kept clean, the repairs were done correctly, and everything is functioning perfectly. Ricardo’s workmanship and customer service were outstanding, and it’s clear he takes pride in his work. I would highly recommend Ricardo Gonzalez and Elite Rooter to anyone needing reliable, high-quality plumbing services.

Would definitely recommend. After making a call for a leak in the kitchen sink, Caleb was dispatched and arrived within an hour. On time, professional and efficient and very reasonable cost. This is the second time I've used this company and both experiences have been exceptionally good.

I am very impressed with Elite. I (unfortunately) have had to use a lot of plumbers in san Diego which I never felt I was getting the whole picture and would end up spending a few dollars cheaper but be left to repeat the need for the service. DeAndre specifically was who showed up on my job and his clear diagnosis and cost estimate was spot on. He is very professional as well as a hard worker looking for ways to solve the issue. Not only do I recommend them I have already used them on another job. I absolutely recommend giving them a call due to their first concern is fixing the job right not just trying to get a quick job.

I recently had the pleasure of hiring Elete Rooter Plumbing to install a new toilet in my home, and I couldn't be more impressed. The technician, Steven Johnson, who came out was absolutely excellent. From the moment he arrived, he was punctual, professional, and incredibly courteous. He walked me through the entire process, made sure I was comfortable with the choices, and executed the installation flawlessly. Not only was the work done efficiently, but he also left the area spotless afterward, which I really appreciated. Overall, it was just a fantastic experience from start to finish. I highly recommend Steve with Elite Rooter to anyone in need of plumbing services and will definitely be calling them again for any future needs.