Elek Plumbing

I recently had a frozen pipe burst in my house. I called Elek plumbing and Elvis came out to my house and was extremely professional and friendly. He explained the problem that caused the pipe to break as well as explained everything he was going to do. He replaced all the pipes in the area of the outside hose bib as they were old and likely to fail as did the pipe that already burst. As well as installing a new shut off valve and frost free pressure releasing hose faucet to help prevent this from happening again. Once he was done, he did a walk through with me of all the work he completed as well as show me the piping that he took out of the wall and showed me exactly where all the faulty solder joints were. He even called me after he left to ensure that I had a space heater set up to ensure that the pipe didn’t freeze again while I waited for my wall and insulation to be repaired. He was fast, efficient and, friendly. I am super appreciative of Elvis and Elek as they helped me during this time and will definitively be using them in the future. I recommend Elek to anyone that needs emergency or non-emergency plumbing work.

I’ll try to keep this review short although I could easily write pages of positivity and accolades. I’m currently at a friend’s home recovering from a serious femur fracture. My house sitter called to let me know that all drains in the house were clogging and the toilet would not flush. I called Elek (now my “go to” plumbing company)and they promptly sent Jody to check out the issues. She found the problems and while on FaceTime, clearly explained everything to me along with solutions. Some relatively simple fixes and others a bit more time consuming. Both the toilet, bathroom sink and kitchen sink have had off and on problems for at least 18 years with quick fixes by other companies that did not last. Finally Jody solved the mystery! Knowing my situation (needing to use a walker and cane)she suggested a comfort height toilet (which I’ve never heard of), and to replace my non-working garbage disposal which was a big reason my kitchen sink drain never fully drained. Jody was patient with me and helped me to choose the toilet and disposal from afar. Within days she was back to install the toilet (it arrived from a big box store cracked) so she took care of that calmly and went and got another toilet from Elek’s warehouse with the same specs the same day! All sinks and a new toilet running well! Talk about above and beyond!!! Her kindness, knowledge, ability to think on her feet, and patience were a gift during a difficult time in my life. Thank you Jody and the staff at Elek as well. Erin Goga