Electronic Beyond | iPhone Repair - iPad & MacBook Repair Store in Glendale, CA

I had originally brought in my older MacBook Pro model for issues on the display screen.i was initially helped by a younger employee- rather curt fellow. He took one glimpse at the laptop & that was enough for him to deduce the issue was a “typical case for screen replacement”. He offered no explanation of service nor ran any diagnosis (not sure if this is standard practice?). After being told that it would take 1 week there was quite a delay. What bothered me was that the issue not only persisted but WORSENED after my replacement at this location. When I called back explaining the issue, the manager offered a replacement under the warranty. When we came in to fix the issue, that same younger employee was there and “had no idea” what was done to my laptop and claimed he wasn’t even the one who worked in it. When we asked if they AT LEAST had any notes or documentation of the service, they said they had no paperwork explaining what was done to my laptop. At the very least, the screen was replaced again but some of those issues are still there. I would personally NEVER spend money here again and instead find a more reliable, trusted service provider.

Updates: Owner called me back and offer and revisit to check in the speaker issue by their main technician. They did find its a lost connection and fixed it in about 2 hours. Over all experience isn't prefect foe my case but the owner tried to correct it First review: We asked they help to replace a keyboard. Once its done, speaker no sound. Bring back to ask for a fix they say its nothing they can do but ask for another $80 for replace the speaker. The service is bad that they order 3 times of keyboard part, first time was 2024 dec, we have to wait 1 month to get the part but then they told us to order the wrong one. So we cancel the job. Next year 2025 December, we try it again and told them last year you ordered the wrong part, please check and make sure order the right keyboard. And again they get the wrong part AGAIN! so we had to wait another month to get it fix. Total 3 months of waiting because they order wrong part twice! And they deny breaking the speaker. Messaged them a few times asking repairs status but no response.