Michael Britzius
Horrible experience and work. Thought this place specializes in DRIVELINE work. Took my tacoma to get its original carrier bearing replaced. Was made to feel like I was an inconvenience for making the first call to walking in. Took my truck in and got it back, thought everything was good to go. Didn't make it far at all and it started howling loudly. Called em back and was told it was normal but they would look at it. Next day I didn't get it there at 8am on the dot as I have kids who need to go to school. Was rudely told they couldn't take it in as I was late.. it was barely 9am. Ok well Thanksgiving was upon us so I figured whatever maybe it will work itself out. I didnt want to go back as the front desk lady isn't pleasant and I shouldn't recieve attitude for their shotty work but I digress. So on Thanksgiving I go for a drive and feel an excessive vibration coming from the carrier bearing, but it was just replaced right ? (I've included a picture of what I found.) It was missing a bolt and driveline was sagging heavily in the carrier. I called and the owner I presume, was very polite and told me to bring it in the next day and I was told not to worry, they will fit it in between jobs. Cool! So I take it back in. When I go to pick it up I see it's got the missing bolt replaced but the drivelines sagging heavily still. So I go in and ask the front desk lady if that's normal. Got a irritated look and she went to ask if it is normal for the sagging. She returned and I was told yep totally normal by someone in the back. OK so I leave. Now it's been 2 weeks and I had to take it to another mechanic to get it redone. I was told it should not move at all inside the carrier bearing and that I was lucky I caught it before it caused alot more damage Its sad that I had to pay someone else to fix something as simple as a carrier bearing. I am highly dissatisfied that a driveline specialist couldn't do the job well, used the cheapest bearing possible and then lied saying it was totally normal when it clearly was defective. If I had left it as it was it could've done alot of damage. They shouldve replaced the bearing not loctite a bolt and call it good. Please, Avoid this place at all cost. ** response back to owner: Not making the appointment was not the issue as I was able to return it to get it fixed. The issues are: 1: the work wasn't done right the first time as there was a missing bolt on my driveline and my driveline was sagging and not center 2: when I brought it back to you, it wasn't replaced and just bolt was and I told it was totally normal for it to be in the condition it was. 3: your office Assistants are not pleasant when all I wanted was my truck to be properly taken care of. I was there 2 times and couldn't trust you to do the job I paid you to do right. I have the defective carrier bearing for you if you would like to refund the money I paid for it. I kept it to show how messed up it was. It was clearly defictive and you were ok with me driving it away 2 seperate times. You should have my number on file.
