Amy Ainsley
We called for service: squeaky wheels on a commercial door. While they arrived in a timely manner, we were told the metal wheels could not be greased (although he sprayed them with something) and had to be replaced out for nylon and also that the laser needed some sort of card or chip replaced. Great! We just need an estimate for the parts and labor. We realized shortly after the tech left that our door that we use every day no longer opened fully. 3 months later, after multiple texts, calls and emails with zero response, including no estimate or invoice for the service call, we reached out to another company (Bulldog, for transparency). He told us that we'd been scammed: he greased the wheels AND removed some sort of lock from the door that DoorsPlus installed without our permission or knowledge. After we called to make a complaint to DoorsPlus leadership about their tech, we then received a $300 invoice (3 months later) and when we called and left messages to question what we were being billed for, we got no response except for broken promises to get a callback by employees, until we finally got a hateful, nasty email in response from the owner. Paid the service fee, but won't pay the rest until we get a detailed breakdown of why we're being charged for an incompetent at best, shady at worst, service that was never done.
