Direct Source Plumbing

I had first called 2 other plumbers for a whole house stoppage to come diagnose the problem. The first was at night, charged me an emergency service call fee, arrived and took a quick look at it and then quoted me an extra large amount for the next step to fully diagnose the issue. I decided to get a second opinion and called a another company who then came out the following morning, took my service call payment first, tried to diagnose the clog, then said they couldn’t tell what it was but would required a massive excavation in the front yard at an excessive amount of money to further diagnose. I couldn’t get a straight answer on some of my questions and just had a feeling something wasn’t right. After they left, and quite frustrated because I felt I was getting nowhere fast, I then called Direct Source Plumbing and spoke with Amie who was very helpful in taking my call, took detailed notes, and with a sense of urgency, relayed my message to the plumber. In a short time, I received a call from Tyler who gave me an good idea of what needed to be done to diagnose the issue. When he arrived he was extremely polite and knowledgeable about the situation, and took the time to explain to me what he was doing, so that I fully understood each step, and ultimately ended up diagnosing and fixing the problem. He even called and had the master plumber, David, confirm and verify his diagnosis. This is how I wish all service calls could be! Tyler is the perfect example of how the ideal repairmen should be. I believe this company and religious-based group is in business for the right reasons, to truly help people when they need it. I can’t possibly recommend them enough! True professionals! Thank you again!