Dan's Discount Jewelry & Pawn

Never can get help.. all the workers walking around. And talking loud..it used to be a great place to go and get stuff.but now it's high and to sell or pawn stuff they won't give you anything...its sad .I loved going there I bought stuff and pawned stuff all the time.. but it's been a long time since I've done either...and definitely won't there ever.. horrible place to call a business..bring back to old workers .or get rid of all the new ones...

If I could give a -5 stars for the manager of Dans, I would. I purchased a small Yamaha guitar $169 and a Fender Champ 2x for $250 The main draw on the amp was I was told by the salesman, if I paid out the items between December 1-6th I would get $100 in store credit on the amp and $17 on the guitar. When I went and paid it out, the manager “Jonathan Pogue?”, came out and told me an employee made a mistake and they wouldn’t honor the coupons. They would only give me $35 total and offered me a pathetic 15% off the next item I purchased as long as I purchased item from December 7th - 24th. Jonathan blamed it on his District Manager, he also made sure he removed the coupons so I wouldn’t have them to back up what I’m saying. I had already taken pics of them. Most managers would have honored a deal THEIR company initiated! Jonathan has a lot to learn about how badly you can damage a company’s reputation when you right out lie to a customer. I never go into a pawn shop to sell, I only purchase items and I have purchased many items from Dans in Somerset, but I would be hard pressed to purchase anything from a company that makes every lame excuse they can come up with to keep from honoring their word! Buyer Beware! They are not a company that keeps their word. If the company I work for had this same situation, we would keep our word, and our reputation by doing right by what we promised the customer, not by telling the customer even though it’s our mistake, we don’t care, we are going to change everything after you signed our agreement and already paid for all merchandise in full. Jonathan did tell me he would give me back my money on the amp, and not charge me a penalty, to kind since I had my time and money wrapped up in the amp, that just translates to Mr Customer I’m giving you nothing, and my company can change the rules, at anytime, whenever we want, and Me Customer, there’s nothing you can do about it. Thank you Dans! Merry Christmas!