Michael Powell
They took the job quickly (and I really was needing to start quick on the bathroom remodel), and had great customer service and documentation. I think Yana does a great job on that side of things. The intial consultation was part of why I went with Cost Cutters. They provided a clear contract, showed proof of insurance, and talked me through the plan prior to start. The price was competitive with 2 other quotes I had. They started when they said they would, which was great. And as we near the finish of the project, I am very happy with how its turned out, and am ready for it to be done. The main issue for me, was that I felt that they were willing to cut corners and that I had to micromanage them to make sure things were up to my standard. I don't like that, and I know they don't like it. To some degree this is always the dilemma with contractors (they want done quickly, the customer wants quality craftsmanship. Different incentives on both sides) I think this would have been navigated better if Gary was someone easy to work with. This is just my opinion but, I don't like working with him. And maybe that's a me problem, because I do have high standards especially having a background in both management and residential property manangement. But what isn't a me problem is that Gary doesn't communicate well. He doesn't give you a clear plan of what the scope of work is for the day or the week or escalate well if something odd comes up. It was frustrating and the void in communication is filled by Yana, but then you are playing a game of telephone. Gary also didn't show up within the arrival windows planned. Which is fine...if he would just communicate delays. Anyway, I'm writing this now before I change my mind. Fingers crossed we close out this bathroom reno strong. I want to see a small business succeed and Cost Cutters did bring our vision to life, but...I can't work with Gary again. Though, you dear reader may have a better vibe with him. This is just my 2 cents.