Comfort Masters Plumbing Heating and Air Conditioning

Comfort Masters has saved our bacon more times than I can count, and today was no exception. Our water heater was actively leaking and getting worse by the hour. Our home warranty company had assigned us to their only network provider in Lubbock, who couldn't come until Monday. Facing a worsening leak threatening our furnace and surrounding cabinetry on a Friday afternoon, I called Comfort Masters as a last resort. Despite being fully booked, they fit us in. A technician called at 2:46 PM to say he was 7 minutes away. He arrived, immediately diagnosed the problem, went and picked up a new water heater, and had everything fully installed and heating water by 4:45 PM. On a Friday. When they were already booked solid. This is not the first time Comfort Masters has come through for us when we needed them most. Time and time again they show up with a smile, friendly faces, and the kind of knowledgeable, professional service that is genuinely hard to find. Their technicians clearly know their craft and take pride in their work. If you're in Lubbock and need HVAC or plumbing work done right, by people who actually care about their customers, look no further. Comfort Masters is the real deal. We are customers for life. Thank you guys — you have no idea how much we appreciate you! 🙏

Outstanding service from the first call to Comfort Masters, to the successfully completed heating and plumbing issues!! Darius Ware, the HVAC Technician, was very polite and knowledgeable. He walked me through the process of what the issue was and how he fixed it in a very understandable manner. Very professional and friendly. Tannin Logsdon, the Plumbing Technician, was also so polite and knowledgeable. He kept me informed about what he was doing. He was also very friendly and professional. Comfort Masters will be my go to from now on for any plumbing, air conditioning, or heating repair needs. So very thankful to have found them!!!!!