Dylan Apfelmann
Matt's a Godsend! Beyond better than Sony! Matt immediately answered when I called, he was super nice and helpful; answering all the questions I had, was able to have me in same-day (although I chose to go another day), and continued to keep in close contact through text with any additional questions I had until I arrived. Upon arrival, Matt immediately diagnosed my PS5 right in front of me, showing and explaining the problem. He gave me an estimated price and time, and even suggestions of nice places to go while I wait. Matt immediately started working on my PS5 and used my number to text me with in-depth updates with pictures for everything he did, as often as minutes apart (Pictures included). He originally told me the process would take roughly 2-3 hours and cost $145, but he finished in 1 hour and 30 minutes and charged $140. That is including him replacing the liquid metal and thermal paste, cleaning out any dust and other filth, and giving me tips to follow to avoid my PS5 breaking again. When I got home, my PS5 felt brand new again! The only "bad" thing that happened was he accidentally forgot to put back in one of the cosmetic outer vent covers that goes in between the body and the plates, but when I told him, he was super apologetic, reviewed the repair footage same-day (which I believe you can ask him to send you), and sent out the part first thing the next day using next-day shipping. In comparison to PlayStation repairs; I had to pay $241.60 up front, I was left in the dark for 6 days before I even got an email confirming the payment, reading the information I was provided and adding up the time of deliveries and repair, it would have taken roughly 36 days to be unsure if I'd receive my same PS5 back, and when I called for my money back because Matt already fixed it, I was told that I would need to wait to be approved, then IF I get approved, I would have to wait even longer to receive it. Sony cares about your money, Matt cares about you. Please support your small businesses!
