Cocca's Appliances

Absolutely awful! Took forever to get it supposed to have the extended warranty they came they told me there was nothing wrong with it left several messages was no response back then I broke my back and shortly thereafter I got diagnosed with cancer I have left several messages since probably outside of their so-called extended warranty. The owner or possibly just the store manager I dealt with when I ordered the refrigerator does not dress professionally should have been my first red flag, looks like Jabba the Hutt acts like him also. And service done they never told me I'd be charged for the service the service came shortly after I got the refrigerator and I've been having the same problems ever since. Again several phone calls over the course of the last couple of years but because of my diagnosis unable to follow through however if they returned my phone calls possibly this could have been rectified.

My wife and I have bought appliances before at Cocca's and the experience was average. Prices are about the same as any other store, withing a few dollars. However, our last experience a few weeks ago was horrendous. When they delivered the washer and dryer, they tried to adjust the feet on the dryer, tipping it over on one side to do so. Unknown at the time, when they did, they broke the 90 degree elbow inside the dryer (we had the optional vent kit installed to go out the right hand side). When they tried to install the flexible vent (which I had to supply as they didn't bring one, even though the sales receipt did say delivery AND installation), the entire rigid vent pipe inside was not connected to anything. Then they turned on the washer to make sure there were no leaks and everything was working. When it started and began the cycle, there were no leaks and they left. However, when that washer was finished, my wife called me in to look at something. It looked similar to wet, blown in insulation all over the inside of our new washer! I had no idea for a few minutes what it was until I found a small piece of something with writing on it and some plastic. The delivery guy never took the Owners Manual out of the washer! My wife and I spend well over an hour with a wet/dry vac trying to get all this "paper sludge" out of the holes in the washer and the pump screen. Cocca's did refund half the delivery charge, which was the least they should have done and they did arrange for a service man to come to fix the internal vent piping on the dryer. Avoid this company if at all possible, until they get better delivery people!

I purchased a Whirlpool Refrigerator last Labor day. The sales people were great super fast and simple. When the refrigerator was delivered on September 12 and unboxed at my house there was scuffs on the door, pictures taken , call's made the the office and I was assured the door would be replaced. Weeks went by , numerous phone calls made and was told when Whirlpool gets a door they will send it out. Here we are on May 12 , 8 months later and I just received a call my door is in and they want to make an appointment. My feeling is Cocca's or The Appliance Man appeared to do nothing to help expedite my being a satisfied customer but blame Whirlpool who don't get me wrong are equally to blame for this lack of customer service....buyer beware