Christian Brothers Automotive Fayetteville

Christian Brothers Automotive was great from the initial call taken by Randy, who was understanding and super helpful. My College daughter's car window wouldn't roll back up, she was upset. Considering she's 6+ hours away from home and we were limited on what we could help with; they were able to get her in same day, they got the window back up ! No price gouging, they didn't abuse the fact my daughter doesn't have the car knowledge to upsell her on things. Super grateful to have a great automotive company we can trust ! GO HOGS!

My daughter in law recommended CBA for an oil change which I was way overdue for (not my norm). From The moment I entered their facility, I was greeted with kindness and smiling, friendly faces. While the mechanics were doing a thorough diagnostic and changing my oil, I was offered snacks and drinks in the waiting area. I was also kept abreast of what was going on with my vehicle via text messaging from the facility. Once completed, I was asked to come to the desk to review on the computer, the photos and findings for my vehicle. They were categorized as immediate needs concerns or well checks. Highly recommend Christian Brothers Automotive 10 out of 10 for their service and for keeping me informed.

Around the start of the year, which is arguably the worst possible time to have car trouble with the holidays, my Dodge Journey began randomly shutting off while I was driving. I was stressed, desperate, and didn’t have an established relationship with any local shop other than Firestone. Unfortunately, they couldn’t help and told me the issue needed to be seen by a Dodge dealership or that maybe Christian Brothers could help. Based on location and a very desperate phone call, I ended up at Christian Brothers Automotive, and I’m glad I did. It ultimately took three visits, a bit of trial and error, and several very nerve-racking moments of my car dying mid-drive. Through all of it, the team at Christian Brothers was consistently kind, patient, and understanding. While it would have been great to have the issue resolved in one visit, the reality was that it was a tricky problem. What mattered most to me as a customer was that the team truly went above and beyond. My first visit was a scheduled appointment, but the next two were essentially last-minute panic calls and texts the day before. Even then, they worked to fit me in and were incredibly accommodating, knowing how difficult being without a car would be for my family, especially while juggling my wife’s night job and my kids’ various practices. As for cost, sure, in a perfect world I’d pay $0, but that’s not how life works. What I can say is that I was charged fairly for the parts and labor needed, I was never pressured into unnecessary services, and they even tried to reduce costs by exploring aftermarket options first. They also helped shuttle me to and from work and home, even though my house was pushing the limits of their service area. I came in carrying a lot of frustration, anxiety, and suspicion, because let’s be honest, the internet will convince you that you need to go to war with a repair shop to protect yourself and your wallet. Instead, I was met with honesty, genuine commitment, and some of the friendliest people I’ve dealt with in a long time. This whole situation could have been much worse. My wife can attest to what it was doing to my stress levels. Thanks to the service I received at Christian Brothers, I now feel like I have a shop I can trust if I ever need one again. I did tell them I hope I don’t see their wonderful faces anytime soon, however. Highly recommend.