Blair Daniels
I went into Cellairis to get a cracked phone screen fixed and walked out with a phone that barely functions and hundreds of dollars wasted. From the moment I walked in, the entire experience felt predatory and misleading. First, I was told that an “official Apple screen repair” would cost $800 — an outrageous, laughable number that anyone with basic knowledge knows is wildly inflated. When I (obviously) said no, I was then presented with a menu of worse options: a $200 screen they openly admitted would cause glitches, or a $300–$400 screen they promised would work fine. The fact that they knowingly sell a screen they expect to malfunction should tell you everything you need to know. I chose the $400 option, trusting that the most expensive non-Apple choice would at least be compatible. It wasn’t. When I got my phone back, the screen barely responded, the phone was painfully laggy, and it was crystal clear the part was not designed for my device. My phone was in better condition before I handed it over. By the end of this nightmare, I had spent nearly $600 on a repair that didn’t work — for a phone that Apple would have fixed properly for around $250 with an actual, functional screen. Yes, I regret not going straight to Apple. That mistake is on me. But being sold an overpriced, defective, incompatible screen under false confidence is on them. This business preys on people who assume they’re being given honest advice. Instead, you’re upsold junk parts with empty promises and zero accountability once your phone is ruined. In my experience, this wasn’t just incompetence — it felt intentionally deceptive. I’m writing this so other people don’t get taken the way I did. Do not trust this store, do not trust their “options,” and do not believe their pricing. Save your money, your time, and your phone — go literally anywhere else.
