Cedar Transmission & Automotive

November 10, 2025 after arriving in Cedar for the birth of my grandchild, my transmission decided to quit. Towed it to Cedar Transmission and completely from start to finish Bill was professional, knowledgeable, courteous and completed the job at a fair price. Was able to drive 1200 miles back home with zero issues. Add multiple trips from Dallas to Houston, Midland, and Oklahoma with no issues or concerns. Cedar Transmission is who I would recommend to my family living in Southern Utah.

Bill’s a Liar Sorry for the long explanation-- Long story short, Bill seems like a nice guy, but I feel it’s necessary to call out his dishonesty for lying straight to my face. The warranty company I used wasn’t communicating with me, so I brought my vehicle in to this shop after 30 days of purchased, on 9/9, because I thought the warranty was for 30 days and wanted to get things moving. Bill took a look at it and confirmed the transmission issue. I ended up getting a call from the warranty company that evening and got the agreement paperwork, so the next morning 9/10 I ran over to Cedar Transmission, expressed my concern with the timing and wanted to do everything we could to make sure we could still run it under the warranty. Hayden assured me everything would be fine and they would still be able to use the warranty if it was approved. I sent them all the warranty paperwork while I was there, and because I was still concerned I asked multiple times that all this would be relayed to Bill who I had worked with the day before and seemed like the manager. Nearly two weeks later, on 9/22 Bill left me a message letting me know they had finished the work on the transmission. I called in and asked if they were able to process it under the warranty. Bill said that just had come to his attention, but it was too late to run it under the warranty. I explained how I had come in the day after dropping off the vehicle, expressed my concern, and Hayden said everything would be relayed to him. Bill sounded unaware, so I continued, telling him while I was there on 9/10 I had emailed them the warranty paperwork. He checked their email while on the phone with me and was audibly surprised to see that I had indeed sent that email on the 10th. Clearly Hayden didn’t relay our exchange to Bill. This isn’t a large shop, so the lack of communication is frustrating especially when I expressed my concern about the situation and asked everything to be relayed to Bill multiple times. Bill said he would look into this and get back to me. After a couple weeks of trying to settle things with the warranty company, ultimately it was declined because the work was already done. What really bothered me though is when I picked up the vehicle, Bill tried to play it off like he knew about the warranty the whole time. He told me they weren’t able to return the parts I ordered 9/9, so there’s nothing they could have done and it was the warranty company’s fault for not communicating with me. If that’s true, it wouldn’t have matter that Hayden didn’t communicate everything to Bill and they should have just owned the poor communication, but honestly I don’t trust Bill because he wanted to sound professional and lied to my face telling me he was informed about the warranty by Hayden the second day I came in. I know that’s not true because of our exchange on the phone when he was unaware of the warranty paperwork. I still think if they would have communicated on the 10th we could have figured something out. Maybe the parts hadn't shipped yet? Even if the parts were nonrefundable, if I took that loss and paid the shop for them while processing the warranty, it still would have saved me money. Mistakes happen, but I don't like being lied to. EDIT: Yeah, your claim I came in "DAYS later" is undeniably another lie. It was the next morning. That can be proven with receipts and the email I sent while talking with Hayden in the shop. I didn’t have much to on with the warranty since they hadn't responded to my many emails asking for the agreement. When they finally replied the evening of the 9th (the day I dropped off the vehicle) and confirmed the transmission was covered, I came back the next morning and explained everything. Regardless, the reason I wrote this review wasn’t because the warranty was denied, but because Bill lied about knowing about it longer than he did. When I spoke to him on the phone, he was unaware I’d come in on the 10th, my conversation with Hayden, and the paperwork I'd sent. You can criticize me, but I'm not the dishonest one here.