R Mendez
We purchased our wood floors from a local company. The sales representative was exceptional, and we were informed that any unused boxes could be returned with a 35% restocking fee, which was advantageous for us. However, after the installation, we returned the boxes to the store, only to be informed that we could not proceed with the return because they were considered special orders. I inquired further, and it turns out that a significant portion of the store’s inventory is considered special orders. Unfortunately, we were not informed of this when we purchased the floors. While we strive to support local businesses, this incident has led us to consider larger chains like Home Depot for future purchases.