Samantha Wischnewsky
We got a quote from and hired Call the Bee, who contracted our plumbing work out to TMS for what should have been a straightforward kitchen sink installation. The experience started off frustrating and had several bumps along the way. First, they arrived with only a garbage disposal and no sink. On the next visit they again arrived without the sink and had to go back to the warehouse to pick it up — only to return with the wrong one. At that point, after multiple delays and scheduling issues, we were already frustrated but decided to move forward just to get the project completed. During the installation the countertops were raised about half an inch off the cabinets in order to make the sink work. That adjustment then required a carpenter to come out to lower the countertops and add trim around the sink as a corrective measure. Initially the trim on one side looked clean and finished while the other side was uneven and poorly caulked, which meant another follow-up was needed to correct the finish work. To their credit, the companies did step in and address the issues. The problems were corrected and the installation was ultimately completed the way it should have been. While the process took longer and required more coordination than expected, they followed through to make things right. In the end we now have a nice new sink installed in our kitchen that looks great. The start of the project was definitely rocky, but I do appreciate that the mistakes were corrected and the final result turned out well.
